How can I contact customer service about my order?
-You can contact our customer service team by emailing [email protected]
Do you ship internationally?
-We currently only shipping to the USA and CANADA
How long will it take to get my order?
-It depends on where you are located. USA takes 5 - 8 business days to arrive. CANADA takes from 6 -10 days to arrive.
What shipping carriers do you use?
-We use the United States Postal Service (USPS)
How long will my order take to ship?
-Our orders ship within 48 hours of receiving order.
What if tracking says delivered but I haven't received my order?
-Status of packages tend to vary based on locations. We recommend following up with your local post office to see if they still have your package. Please note that all items purchased from OsvaldoSantos are made pursuant to a shipment contract, which means that the risk of loss and title for such items passes to you upon delivery to the carrier.
Can I change or cancel my order?
-We tend to process order really fast, but if you wish to cancel an order after submitting, contact our concierge team by emailing [email protected] and we will do our best to find the best solution
SIZE & FIT
Where is your size chart?
-You can find our size charts on each product page. If you need help determining the right fit of have questions, please contact our customer service team by emailing [email protected]
RETURNS & EXCHANGES
Can I return my product?
-We have a 14 day return policy. Means we give a grace period of 7 days for order to be delivered, therefore to give you another 7 days to return the order for refund or exchange.
-Items marked as final sale are not eligible for returns, exchanges, or store credit.
-Please note that there is a restocking fee of $9 for all returns or exchanges processed.
-Original shipping costs are non-refundable
-We do not currently offer store credit.
BILLING & PAYMENT
Do I have to pay sales tax on my order?
-Depending on your location, a state sales tax may be assessed at checkout. If you have any questions please contact our customer service team.
What forms of payment do you accept?
-We accept most credit cards
-Please contact our customer service team for any other inquiries.